Question 1

Will you tell me when my order has been dispatched?

Accepted Answer

YES!  we will start processing the order,after the transaction amount is captured usually within 2-3 working days
For example an order on Friday, the fastest will be processed and shipped on Tuesday, if the order capture time is extended (payment processor delay), the latest order will be shipped on Thursday, update the order and mark as shipped on Friday morning, but the delivery time is usually controlled Within 12 working days, unless the Royal Mail strikes, or some delays caused by other reasons
You will be given a tracking ID by the courier that was used, You may be emailed directly by the courier with information about your delivery.

Question 2

Do you actually have the product in stock? How accurate is your website stock information?

Accepted Answer

Our website has a real-time data link to our order processing system, so stock data is always 100% up to date. If our website says we have 30 in stock, then that’s how many we have!

Question 3

I received a  UK tracking number from Royal Mail but it doesn't work, what is the status of my parcel?

Accepted Answer

Don't worry, since the Singapore warehouse directly to the UK will not be updated by the Royal Mail, wait 4-7 days to see the details of the UK's transshipment information and deliver within 48 hours

Question 4

How can I track my order?

Accepted Answer

we will start processing the order, after the amount is captured,usually within 2-3 working days
You will be given a tracking ID by the courier that was used, You may be emailed directly by the courier with information about your delivery.

Question 5

Is ordering online secure?

Accepted Answer

YES! All purchases in our website are guaranteed maximum security!When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.

Question 6

Where to ship from and are there import fees

Accepted Answer

Shipped from Singapore, all orders have no hidden charges and import duties, prices are final
RMA no need to return to Singapore, we have UK office

Question 7

How long can it be delivered?

Accepted Answer

The reference delivery time is 12 working days, if you encounter Royal Mail delays, the delivery time may be extended by 2-4 days
The logistics track needs to be updated after arriving in the UK

Question 8

How to creat an order?

Accepted Answer

You can order directly, fill in the address, postal code, phone number, and then choose to pay by invoice. The invoice can accept various debit cards, credit cards, and local bank transfers in the UK, which can ensure the security of your payment.

Usually the invoice will be sent to your email within 12 hours of ordering. The invoice is processed directly by the cooperative supplier. We are responsible for all RMA and warranty.

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